We do the impossible.
With thousands of repairs under our belts and over 30 years in the business, we are the best choice for all your camera's problems...
- All repairs done on the premises
- Prompt estimates and references
- A fair price (the best value for your dollar)
- 90-day warranty on all repairs
- Protect your camera investment with a complete checkup and cleaning
We work on a wide variety of still cameras from modern to antique and simple to complex repair and restoration. Do, however, note that we do not work on video cameras or point-and-shoot film cameras. For information on the cameras we repair, please see the about us page or contact us.
The Repair Process
If your camera needs repair, you may either bring it to our shop in person or mail it to us. Before shipping your camera to us for repairs, please contact us so that we can discuss the problem, and determine whether it is a camera we work on and a problem we may be able to repair. Please see below for the form to include with your camera.
Once your camera is in our hands we will:
1. inspect it to determine the extent of the repairs
needed,
2. communicate with you to give you our estimate of the repair cost, and
3. ask you whether you want us to continue with the repair or return it
to you as it was when you sent it to us.
If you decide to continue with the repair, we will repair, clean, lubricate, and adjust your camera, and notify you when it is finished. You may then pick it up at our shop or we will ship it back to you at our cost.
Once we look at your camera, if we determine it isn't possible to repair it, either because parts simply aren't available, or because the damage is so extensive that it would cost more to fix it than the value of the camera, we will describe the situation and let you decide how to proceed. If you decide not to continue with the repair, we will only charge you a diagnostic fee of $30 for film cameras or $50 for digital cameras, to cover our time in evaluating it. As soon as we receive payment, you may pick your camera up at our shop or we will ship it back to you at our cost.
If you do decide to continue with the repair, we will notify you when your camera is ready. The repair fee is due and payable at that time. When we receive your payment, you may pick up your camera at our shop or we will ship it to you within 1 business day. If we receive no payment within 30 days, we will notify you again and begin charging you a storage charge of $10 per month. If we have received no payment and have not heard from you by the end of 90 days, we will assume you no longer want the item, and we are free to sell it and use the proceeds to cover the cost of the repair and any storage fees.
Shipping your camera to us:
When you send a camera to us for repair, please fill out and include this
REPAIR ORDER FORM (PDF)
It is in Adobe Acrobat format. If you do not have the free Adobe Acrobat Reader needed to open this form it can be downloaded from the Adobe web site.
On the second page of the form is a mailing label to use on your box. Also, please:
Send
only the equipment to be repaired. Do not send the camera case or unnecessary
attachments, filters, flash units, etc.
If
possible, please remove any film in the camera.
Use
a sturdy oversized cardboard carton with room for at least two inches
of padding around the entire camera.
Pack it
tightly so the camera doesn't move around in the box. A good way is to
wrap the camera in bubble wrap and then overfill the carton with styrofoam
"popcorn".
Be sure
to use a box that is in good condition. If the camera is damaged in shipping
and you used a damaged old box, the insurance adjuster could claim it
was packed improperly.
Insure your
package before sending it.
For
more detailed information on packing see this
web page on the UPS web site.
If
you are unsure about how to pack your camera PLEASE take it to a shipping
service and have them pack and ship the camera for you.
| Back to Top |